TERMS AND CONDITIONS OF THE ONLINE SHOP WWW.VALENS.SI
issue: 1., valid since 21. 5. 2018
General terms and conditions of the online shop www.Valens.si are created in compliance with Consumer Protection Act (ZVPot-UPB2), Personal Data Protection Act (ZVOP-1) based on the recommendations of Chamber of Commerce and Industry of Slovenia (Gospodarska zbornica Slovenije) and international codes of electronic commerce. General terms and conditions consider operation of the online shop www.valens.si, rights and obligations of the buyer and regulate business between the seller or the online shop operator and the buyer. Terms are managed by Valens Int d.o.o., , Poslovna cona A 35, 4208 Šenčur, who regulates general and other terms and conditions and is the manufacturer of the products and is responsible for published content and processing of orders compliant with the published terms and conditions.
2. Customer Registration
Each user must register for purchasing at the www.valens.si online store. Upon registration to the online store, the user acquires a user name and password. The user name and password of the user unambiguously determine and connect to the entered data. By certified registration by e-mail, the visitor becomes a user and acquires the right to purchase. The user will receive a registration confirmation e-mail with access to their user data manager, where they can track their orders and change password.
When an order is submitted, the buyer will receive a confirmation note (same day) after the submission, and a copy of an order by e-mail. If you do not see this note and no number of your order is displayed on the screen, it means either a technical error or incorrectly entered data has occurred. You can repeat the process or contact us for help. Order cancellation is possible in 24 hours after the submission to our e-mail addres email@example.com. The provider reserves the right to call the customer at his contact telephone number or contact him by e-mail if necessary.
4. Dispatch and shipping
In the promised deadline, the provider shall pack and dispatch goods. We will dispatch the items in 3 working days, while delivery is 5-7 working days (according to official estimated delivery time of our courier provider). The buyer should receive the parcel in max 14 working days after the payment. Our contract partner is Posta Slovenije, but we hold the right to change the partner if necessary.
There are multiple payment options. First is via the bank account transfer. After the order has been submitted, the buyer shall receive an e-mail containing order confirmation and data for bank transfer. When the seller receives a confirmation of payment, the order will be dispatched. The second option is through Paypal, which also allows unregistered users to pay with credit card. When an order is complete and Paypal is selected as a payment option, the buyer is automatically directed to Paypal where they enter as a guest or as a registered guest. When the seller receives a payment, the buyer will receive a confirmation of order and payment on their e-mail address.
5. Product return – withdrawal of the product
The buyer has the right to inform the seller that he or she withdraws from the contract within 14 days of accepting the goods without explanation. The deadline starts one day after the parcel is accepted. The consumer must inform the seller of withdrawal of the contract via email: firstname.lastname@example.org
In case of withdrawal of the contract the consumer returns the product by post to seller’s address: Poslovna cona A 35, 4208 Sencur, Slovenia
The product must be returned to the seller undamaged and in unchanged quantity and in original packaging, except in the case where the product is destroyed or if the product’s quantity was reduced and the consumer is not responsible for that. The consumer must not use the products until the withdrawal of the contract. The only expense for the consumer with regard to the withdrawal of the contract is the cost for the return of the product (which in the case of shipping is charged according to the price list of the delivery service). The product must be returned to the seller no later than 30 days of the sent notice of withdrawal of the contract.
IMPORTANT! When returning the product it is of extreme importance that the product is packaged in a hard box – we recommend using the same box you received the product in. Provided that the product will not be properly protected (packed in an envelope without the hard box) and is damaged during transport (which will surely happen if not protected properly) it will be the responsibility of the consumer and thus, the seller is not bound to reimburse the money on account of being assumed that the product was damaged or destroyed because the consumer has failed to properly protect it.
Refund of the payments will be carried out as soon as possible but no later than 14 days after receiving notice of withdrawal of the contract. Due to ensuring finality, accuracy and timeliness of refunds and ensuring records of payments, refunds are carried out solely via bank transfer to their bank account.
If the wrong products were delivered, the buyer returns the products which will be replaced by the seller free of charge. In this case the seller covers delivery costs. The seller does not cover cost of returned items where no wrongdoing from the seller has been determined. Originally delivered products must be returned unused, undamaged and in original packaging. They must be returned properly protected from transport damages – packed in a hard box, if possible, in the same box you have received the products.
If delivered products do not match the characteristics or specifications of the ordered products (delivery of faulty products), the buyer must inform the seller in eight days form the date the product was received. The company Valens Int d.o.o. is not responsible for faults that occur six months after the delivery.
Under the head of material defect the consumer may by their choosing demand: repair or refund of the paid sum in proportion to the defect or exchange of the product or refund of the paid sum. The right to enforce material defect is regulated by Consumer Protection Act.
Online shop Valens.si may offer different discounts and promotions. Discounts are clearly marked on our website – with products or on the first page. . Discounts cannot be exchanged for cash. In case you purchase the product before discounts, you are not entitled to extra discounts, even if the same products are reduced. We withhold the right to error of published discounts. Discounts are valid for a certain period unless stated and published otherwise. Product discounts are deducted automatically or are deducted in the cart after a coupon code is entered.
8. Personal data protection
As the manager of the online shop www.valens.si, Valens Int d.o.o. compliant with Personal Data Protection Act (ZVOP-1) binds to protect privacy of users and will not distribute their personal data to third parties. The user agrees that website www.valens.si uses their data for the purpose of analysis, with which the user explicitly contends. The user is not bound to reveal their identity unless they choose so. Website www.valens.si binds itself to maximum care for privacy of all data, but warns about the possibility of abuse. The user also holds the responsibility for the protection of personal data by ensuring safety of their username and password and by using appropriate computer protection. By filling the purchase form, www.valens.si holds the following data indefinitely: name and surname, address, contact phone number, home address and delivery addresses and country, time and date of registration and archive of communication with www.valens.si
9. Advice for users:
The user must protect their username and password for accessing web services of website www.valens.si. In case of unauthorised use of the user’s data the injured user should inform the website of the violation of their user’s rights in writing. The user is responsible for reading, opening and viewing all content of the website. There is no age restriction for content on www.valens.si. The website holds the right to short unavailabilities of the website www.valens.si due to technical reasons of maintenance and hardware exchange and binds itself to inform the users in advance when unavailabilities are longer (more than 24 hours).
10. Communication with online shop users
The provider will contact the user using communication long range services only if the user does not explicitly object. Advertisement e-mail will include the following:
- clearly legible sender
- various offers, promotions and other marketing techniques will be marked as such (terms for participation will be clearly determined)
- unsubscription from the mailing list will be clearly presented
- user’s wish to be unsubscribed from the mailing list will be explicitly respected.
Cookies are not dangerous. They are not computer programmes and cannot affect your computer operation. The service does not collect or save any personal data.
By signing up for e-news the user agrees to be informed of novelties and promotions on our website. The seller binds oneself that user’s e-mail address will not be misused or given to third party. The user can at any time unsubscribe from receiving e-news.
13. Complaints and disputes
The provider respects the valid legislation for customer protection. The provider tries to fulfil their duty to set up an effective system of considerations of complaints and to appoint a person the buyer can contact via phone or e-mail in case of problems. The complaint is sent via e-mail email@example.com. The complaint consideration process is confidential.
Online shop www.Valens.si tries its best for possible disputes to be solved by common consent. The shop’s mission are satisfied customers and products in everyday use. We are always available to you via e-mail firstname.lastname@example.org to resolve any doubts and questions that may arise.
Valens d.o.o. does not recognize any out-of-court consumer dispute resolution provider as competent to resolve consumer disputes . As a provider of online shop in the Republic of Slovenia, we are publishing an electronic link to the Consumer Dispute Resolution Online Platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN